I’m tired of talking to you.

24 Aug

I talk all day long for a living.

It’s not a permanent situation by any means. But it’s the one that (sorta) pays the bills and allows me to eat right now. And frankly, I’m pretty good at it when I want to be. Or rather, when people are douchebags.

I’m the person at the end of the phone when you want to call and bitch about your bill. I’m the person you whine to when you think you pay too much, even with a discount. I’m the person you curse at when, like a pouting 12 year old, you’re angry because you didn’t get your way.

I know that my mother always warned me about people, but they just really do NOT get it. You catch more flies with sugar than shit. Period. Sure, I’m supposed to be all friendly and professional, but when the words “YOU PEOPLE” are muttered with contempt 30 times in 5 minutes, how do you think I feel? When you say the words like something you stepped it, and make it clear that you think I’m an idiot before I’ve said a word, how helpful do you think I might be? How helpful would YOU be?

When you say the services suck. When you complain you pay too much, despite being a short term customer who already has the best possible “sale”. When you are unwilling to pay more, yet want everything, your entitlement oozing from your tongue. When the word “LIKE” crosses your lips more than you breathe, and you expect me to roll over like your mother does every.single.day.

These things annoy me, and will basically prevent me from doing anything more than the bare minimum.

I’m not an asshole. I don’t go out of my way to not be helpful. When someone calls in and is polite and mentions a tight budget and have been a good customer for 20 years, I will bend like a pretzel to help. When you call in after years of never paying on time, and demand to know why, after being cut off for not paying for months, you can’t have your TV-I will at the very least mute while I snigger.

Entitlement will get you no where. Mentioning how important you are will get you nowhere. Screaming at me and using profanity will only amuse me. Being a general, snide arsehole will make me twitchy and get you nowhere.

I’m inherently a nice person. I want to help. I want to fix your problem-you are paying for something after all.

But I want something from you as well. I want you to step back and remember that I am just like you. Maybe a little lazier so I’m stuck in a shit job. I want you to realize that on the other end of the phone is an actual person. I know it isn’t in vogue to keep this in mind, to remember that just like everyone else, I have a job to do, and rules to follow and that I like feeding my children, and will not compromise that ability just so you can watch a little porn for free.

I want you to think how you’d feel if someone spoke to your child the way I’ve been spoken to. I want you to think about how insane you’d get if someone talked to your wife like that.

I want you to realize that despite the fact that you look down your nose at me, at my job and lack of education, you need me.  You need the chick in tech support who will patiently explain that if the power is out, nothing works, least of all your internet. You need me to add that channel so you can watch the fucking Bachelor or whatever piece of crap you’re destroying brain cells with this year.

I want you to realize that someday, you could be me too. And you won’t like any of this either.

20 Responses to “I’m tired of talking to you.”

  1. De August 25, 2010 at 8:12 am #

    Standing up, cheering.

    I used to take a hundred calls a day at an insurance company, and I still don’t like to answer my home phone.

  2. Jennifer August 25, 2010 at 8:39 am #

    I know it sucks. I worked at an answering service as one of my first jobs, then through uni I worked at TD in their internet banking center.

    I came away with a LOT of stories of people’s stupidy and ignorance. I tried to use humor a lot in my dealings with people. Pointing out the obvious while they think they came up with that solution.

    *sigh*

    I always remember that I;m just talking to an employee, that it isn’t personally THEIR fault that something is wrong. I always appologize if I think I’m getting ranty, and tell the person that I don’t mean to be upset with them personally, that I’m venting. Usually I get my way. :)

    I’m thinking about applying to convergys or Online support, seems to be the only job this “educated” person can get here in the “valley”.

  3. IfByYes August 25, 2010 at 1:50 pm #

    I know someone who discovered that, on really bad days, that answering calls with “fuck you for calling *company name*” in almost indistinguishable from “thank you for calling *company name*” if you say it fast enough and in a similar tone. At least, people aren’t SURE they heard what they thought they heard.

    Then they’d say something like “er… what?” and she’d say “THANK you for calling such-and-such” and they’d be like “oh…”

  4. Lili August 25, 2010 at 1:50 pm #

    I never did CSR but I was a lead receptionist when I was much younger. The mouths on those people…But when they realized they had to get through me and the the bank of receptionists to get anything done they became MUCH more cooperative with me and my team. Otherwise they could listen to lovely hold music for as long as they could stand it.

    Common respect is lacking these days. It is astonishing.

  5. thordora August 25, 2010 at 1:54 pm #

    You can always tell people who have worked customer facing-they are nice, patient, and willing to work within the system. I’ve been angry before, and so long as the rep wasn’t being a douche, I would patiently explain my ire and things would be fixed.

    The hold technique has been employed a few times. And some snarky sarcasm that flew over heads.

    Fuck I hate my job.

  6. Deer Baby August 25, 2010 at 2:48 pm #

    This sucks. It reminds me of when I used to work in a call centre selling theatre tickets. You would think that when people are buying tickets for an enjoyable experience to come, they would be pleasant, cultured perhaps. But no. Oh no. Sworn at, insulted, screamed at, hung up on.

    I wish you didn’t have to do this.

  7. Matt August 25, 2010 at 3:27 pm #

    Umm, Quit? I had a job I didn’t like but I didn’t waste time and energy complaining to strangers on the web. I simply found another and left. Perhaps that’s just the way I am though.

    • Lili August 26, 2010 at 10:11 am #

      Ummm,why did you post? If you don’t like the complaining-find another website and go there. This is THEODORA’S site. Hers. Not yours. Some of the readers are strangers and some are friends. So I’m thinking if you don’t care to be here you can surely comment elsewhere. But that’s just me.

      • Matt August 26, 2010 at 11:09 am #

        I posted to give my comment. If she did not want others opinions and was simply venting then she should have closed the comments.

        I did not say it was anyone elses site did I?

        Did I say I didn’t care to be here?

        The point I was trying to make is rather than feeling poorly for oneself the energy is best spent attempting to better your position.

        Oh and blogs can be set to only allow certain people to view them to. By opening the doors to the entire web you allow all sorts of people in, and by one can interpret that as asking for all sorts of people to view. If you don’t lock the door don’t be surprised at who’s sitting on your couch.

        • thordora August 26, 2010 at 2:33 pm #

          Trust me, if I could snap my fingers and work somewhere else, I would. But unforunately, my mortgage and other bills like to be paid, and I can’t afford to go back to school.

          My actual point is that I wish adults could act like ADULTS when interacting with customer service. I’m not feeling poorly for myself so much as wishing people would drop their sense of entitlement and MEMEME focus and try acting a little less like children.

          While we’re at it, I’d like a pony.

  8. that girl August 25, 2010 at 5:52 pm #

    this post has certainly hit home, but i was, i’m sad and embarrased to say, in the wrong, i guess.

    i went to a government run office today and was told that i had to fill out paperwork AND provide proof of who i was even though i was re-applying. i had to go back home and bring a marriage certificate and passport. OHIP and Birth certificate was not enough. had my DL been only expired for 12 months, all this ID would not be necessary, but for 13 months yes.

    when i returned, i simply asked her if she could explain the policy as to why i wouldn’t have had to provide proof if only 12 months but had to for 13 months. in other words, why the cutoff. her answer ‘i don’t make the policies’. i said, i understand, but you enforce them so could you explain it to me. i felt myself getting hostile as the discussion went back and forth.

    had she simply said, i don’t understand the policy, i would have been fine with that.

    anyhow, i called later and apologized cause i know that customer service is difficult. i still don’t understand the policy though.

    i am sorry that you have to deal with that on a regular basis.

  9. Hannah August 26, 2010 at 12:21 pm #

    I had days like this doing internet tech support, too. By the time I’d been working there for a year, I’d had a nervous breakdown and was on antidepressants just so I could walk in the door. People get pissy when they can’t get their email.

    I used to bend over backwards for people who were just… not mean. If they were actively pleasant, I would twist myself in knots. And you’re right – you can ALWAYS tell a person who worked in customer service.

    I don’t even hang up on telephone surveys anymore. Unless I am super-busy at the time, I answer their questions. It only takes 10 minutes out of my day but it makes them feel better, for a little while.

  10. Shana August 26, 2010 at 3:11 pm #

    “You catch more flies with sugar than shit.” Love this. The way I’d learned it was “You catch more flies with honey than vinegar.”

    Regardless of how we spin it, the point is that even mean-spirited people should realize that if they are kinder to others, they are much more likely to get what they want. Do they actually care about accomplishing their goal? Or do they care more about being “right” and slamming it down others’ throats?

    On the other hand, Thordora, sometimes you can shame meanies by being kind to them in return. I did this with several students in my class who had sent rude emails – overwhelmed them with kindness – and they acted all abashed and were nice to me thereafter. :)

    • thordora August 26, 2010 at 3:28 pm #

      I do that all the time. and I THOROUGHLY enjoy it. Gonna be a dick and try and pick a fight? I will make your TEETH HURT by being nice, and leave you with no ammo.

      It’s kinda gross how much I enjoy that actually. :D

      • Lili August 27, 2010 at 12:34 pm #

        I want to be Thordora when I grow up. That was an excellent response:) Wait…I’m older way than you. Sigh…oh well.

        Happy Friday. Unplug the phones when you get home.

  11. magpie September 1, 2010 at 12:05 pm #

    Oy. I worked in a theater once, with a ticket services manager who regularly said, about the public, “they don’t read, they don’t listen and they don’t care”. I quote her frequently.

  12. The Blog Fodder September 4, 2010 at 2:03 am #

    Get another Job? If only life were so simple.

    The clerk who “didn’t make the policy” could have been construed as criticizing the policy if she said “I don’t understand the policy”; you could have gone to the Minister and she would have been in deep trouble.

    RE tech service, sometimes I am the idiot (missed something very simple, like “the power is out”) and sometimes i have done all the normal stuff and a whole bunch of other stuff to try to fix the problem(I am not totally computer illiterate) and the tech’s training is only to deal with the morons. I am still polite.

  13. Michael September 4, 2010 at 12:17 pm #

    Amen. I’m with you 110%.

    I would have been slapped by my grandfather for saying the words old men have said to me.

  14. Suebob September 5, 2010 at 12:52 am #

    My sister lost her shit with a car rental counter agent the other day (the day after my dad died). But then she had the good graces to gather herself and say to him “Please understand that I am not angry at you. It is the way the system is set up that made me mad. I’m sure you are just doing what you have to.”

  15. bipolarlawyercook September 19, 2010 at 9:13 pm #

    You know how I feel about this, so I will just say– Amen, sister. Amen.

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